Returns - KIZIK


  • Our standard return policy is 30 days. Shoes can be returned/exchanged if you’re not sold by day 30. Please create your return below by putting in your order number along with the associated email.
  • Once you have located your order, select REFUND and the reason for the return. You will be emailed an APPROVED RA# with instructions and pre-paid UPS Return shipping label to print and use
  • When the RETURN is received and processed, we will issue a REFUND for the cost of the KIZIK’s.  You will need to allow 7-10 business days for the credit to post to your account.”

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size chart

KIZIK shoes are carefully tested to ensure they fit true to industry standard sizing.

KIZIK size chart

The Boston & Dubai Fit similar to an athletic shoe.  round up half size, unless you have a narrow foot. 

In order to ensure optimum comfort, fit, and performance, you need to follow these simple, one time, steps the first time you put on your KIZIK shoes.   

  1. Customize the fit with the simple adjustment strips on both sides of the tongue. The factory adjustment is set for a low instep. You will likely need an adjustment to accommodate a higher instep. 
  2. Next, insert your foot into your new KIZIK handsfree shoe. This should be done with gentle pressure forward. No wiggle, thumb, or fingers required.
  3. You’ll feel the F.A.S.T. heel gently pop up comfortably around your heel; you may even hear it.
  4. IT'S ON!
  5. Don’t forget to tell your friends!